Privacy Policy

Last updated: December 2, 2025

Woodforest Cleaning Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our cleaning services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

When you contact us, request a quote, book a cleaning, or otherwise interact with us, we may collect:

Name

Email address

Phone number

Service address (for in-home cleanings)

Details about your home or property (size, number of rooms, special instructions, etc.)

Payment-related information (processed securely through our payment provider; we do not store full credit card numbers)

Any other information you choose to provide (e.g., preferences, notes, feedback)

1.2 Automatically Collected Information (Website)

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device type

Pages visited and time spent on the site

Referring website or link

General location data (city/region level, not precise GPS)

We may collect this information through cookies or similar technologies.

2. How We Use Your Information

We use the information we collect for purposes such as:

Providing and managing our house cleaning services

Scheduling appointments and sending confirmations or reminders

Responding to your questions, requests, or customer support needs

Sending quotes, invoices, receipts, and service updates

Improving our website, services, and customer experience

Sending promotional messages or special offers (where permitted by law; you can opt out at any time)

Protecting our business, preventing fraud, and complying with legal obligations

3. Legal Basis for Processing (If Applicable)

If privacy laws apply in your area (such as GDPR in the EU/UK), we may rely on one or more of the following legal bases:

Your consent

Performance of a contract (e.g., providing cleaning services you requested)

Compliance with a legal obligation

Our legitimate interests (e.g., improving services, preventing fraud, marketing to existing customers where allowed)

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

Service providers and vendors who help us operate our business (e.g., payment processors, booking tools, email or SMS providers, website hosting)

Team members and cleaners who need limited information to provide services at your property

Professional advisors (such as accountants or legal counsel), where necessary

Authorities or law enforcement, if required by law or to protect our rights, safety, or property

All third parties are expected to use your information only as necessary to perform services on our behalf and to protect it appropriately.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences

Analyze website traffic and performance

Improve user experience

You can typically control cookies through your browser settings. If you choose to disable cookies, some parts of our website may not function properly.

6. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only as long as necessary to:

Provide our services

Fulfill the purposes described in this Privacy Policy

Comply with legal, accounting, or reporting obligations

Resolve disputes and enforce our agreements

When information is no longer needed, we will delete or anonymize it where reasonably possible.

8. Your Rights & Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your information, subject to legal requirements

Object to or restrict certain types of processing

Opt out of marketing communications at any time

Request a copy of your data in a portable format (where required by law)

To exercise any of these rights (where applicable), please contact us using the information below.

9. Children’s Privacy

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can delete it as required by law.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website or services after changes are posted means you accept those changes.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us:

Woodforest Cleaning Solutions
📞 Phone: (936) 555-1212
📧 Email: [email protected]